Terms and conditions
By using this website, you agree to the terms and conditions set out below.
When you visit our website or communicate with us via emails, you communicate with us electronically and you thus consent to receive communications from us in a similar fashion.
All content on this site including photographs, logos etc. are the copyright of this website and should not be used in a manner which would be detrimental or cause damage to us.
Product Warranty and refund policy
All our products come with a full 12 month replacement warranty.
If the goods we send you are D.O.A. (faulty or dead on arrival), please contact us and we will send you a replacement immediately and may not require the faulty goods sent back to us. If a replacement product is not available, we will refund your purchase price in full.
If within 12 months from the date of purchase, your product develops a fault or does not not work as specified, please advise us by email and we will send you an authority to post the faulty goods back to us.
On receipt of the faulty goods, we will send the replacement product back to you, free of charge, including postage. (The warranty does not include the postal charge back to our premises).If a replacement product is not available, we will refund your purchase price in full.
Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.
If you have a genuine complaint or if you are not satisfied with your product for any reason, please contact us directly first so that we have the opportunity to resolve it as quickly as possible. We welcome genuine feedback on our products, both good and bad as we continually strive to improve the performance of our products.